|
Windows XP
Windows 98
Reinstalling
Norton/Symantec programs
after a failed installation or after you see error messages
|
Norton
Antivirus and Norton System Works (Symantec products) are commonly used to
protect computers from Viruses and other problems. We are not endorsing this
product nor would we attempt to discourage you from using the products. However
you may want to run some of the utilities (such as System Doctor) from the CD
rather installing them on your hard drive.
What do you do when they fail or become damaged or corrupted? Because of the
very fact they they are designed to prevent tampering with your computer, they
are also very difficult to uninstall and reinstall. Hopefully the text and links
below will help solve this problem.
Windows XP Windows
98
Find your
version of Windows in the list above, and follow the instructions first before
you go to the reinstall section
for Windows XP or Windows
98
We hope this will help with your installation procedures
If you already had Norton Antivirus installed and you are
having trouble removing it (this happens) you may need to go to this
location and follow the procedure outlined there. If you
are still unsuccessful you may have to remove every instance of Norton and
Symantec from your computer including from the registry. Warning Deleting
file from your computer and especially from the registry can cause programs to
not open or for the entire computer to crash. Be sure to back up your
registry.
See our Page
on this subject before proceeding.
|
|
Windows
XP
Do the following procedures in the order listed to reinstall your Symantec
product.
Create a
restore point for your registry. This will allow you to return the computer to
the current stat should you do some harm in your modifying of the
registry.
See our short page on using an automated script right from your desktop to save
restore points just by clicking on an icon located on you desktop instead of
doing it manually as described below.
Delete all temporary
files
Temporary files and folders are created when you install programs and during
normal Windows operation. All Symantec products use the temporary folder during
the installation process. Too many files in the Windows Temporary folder can
cause the installation to fail.
The following steps show you how to delete these files and
folders. In most cases, it is safe for you to do this because they are no longer
needed. However, if you are not sure, instead of deleting the files and folders
when you are instructed, move them to a different folder or to external media,
such as a CD.
Note: These steps
assume that your computer is using the default Windows temporary folder setting.
If you have changed the temporary folder location to C:, then follow the steps
in the section "To verify the Temp variable" in the document Deleting
Windows temporary files and then continue with these instructions.
To delete temporary files and folders
- Exit
all programs. If you are reading this on the Web, you may leave your Web
browser open.
- On
the Windows taskbar, click Start > Run
- Type
the following:
%temp%
- Click
OK. The Temp folder for the currently logged-on user opens in
Windows Explorer.
- On
the Edit menu, click Select All.
- Press
Delete.
- Click
Yes if you are asked to confirm the deletion.
Go on to the
next section
Start the computer
with no programs loading on startup
Note: Starting
the computer with no programs loading on startup (clean boot mode) puts the
computer into a diagnostic mode of Windows. This may cause your display to
appear differently then what you are used to. After the reinstall is complete,
follow the steps in the section "To restore Windows to Normal mode" to
return the computer to Normal mode.
To start the computer with no programs loading on startup
Click Start
> Run.
In the Open
box, type
msconfig and click OK.
Click Selective
Startup.
Under
Selective Startup, uncheck all entries except the following:
- Load
System Services
- Use
Original BOOT.INI
Click Apply
> OK.
When you
are prompted to restart the computer, click Yes.
Go on to the next section.
Reinstall
your Symantec program
Once the computer has restarted, reinstall your Symantec program. To reinstall
the program, follow the instructions in the section that applies to your
Symantec product and version.
Norton
AntiVirus as a stand-alone product
Norton AntiVirus can be installed from the installation CD or as a download from
the Internet. Read the document that applies to your version of Norton AntiVirus
and your situation for detailed instructions.
Norton AntiVirus 2005
Norton AntiVirus 2004
If Norton AntiVirus came preinstalled on your computer, then the installation
files might be located on the Restore CD supplied by your computer manufacturer.
If you are unsure of the location of the installation files, then contact your
computer manufacturer for help.
After Norton AntiVirus has been successfully installed, follow the steps in the
section "To restore Windows XP to Normal mode" to restart the computer
in Normal mode.
Norton Internet Security
Norton Internet Security can be installed from the installation CD or as a
download from the Internet. Read the document that applies to your version of
Norton Internet Security and your situation for detailed instructions.
Norton Internet Security 2005:
Norton Internet Security 2003/2004
If Norton Internet Security came preinstalled on your computer, then the
installation files might be located on the Restore CD supplied by your computer
manufacturer. If you are unsure of the location of the installation files, then
contact your computer manufacturer for help.
After Norton Internet Security has been successfully installed, follow the steps
in the section "To restore Windows XP to Normal mode" to restart the
computer in Normal mode.
Norton SystemWorks
Read the document Installing
Norton SystemWorks 2005 or How
to install Norton SystemWorks 2002, 2003, and 2004 for detailed instructions
on how to reinstall Norton SystemWorks.
After Norton SystemWorks has been successfully installed, follow the steps in
the section "To restore Windows XP to Normal mode" to restart the
computer in Normal mode.
Restore Windows XP to
Normal mode
After your Symantec program has been successfully installed, follow these steps
to restore your computer to Normal mode.
To restore Windows XP to Normal mode
On the
Windows desktop, click Start > Run
In the Open
box, type
msconfig and click OK.
Click Normal
Startup. Click OK.
When you
are prompted to restart the system, click Yes. Windows will restart
normally with all drivers, programs, and your regular video settings.
Windows
98
Do the following in each section in the order listed to reinstall your Symantec
product.
Delete all temporary files
Temporary files and folders are created when you install programs and during
normal Windows operation. All Symantec products use the temporary folder during
the installation process. Too many files in the Windows Temporary folder can
cause the installation to fail.
The following steps show you how to delete these files and
folders. In most cases, it is safe for you to do this because they are no longer
needed. However, if you are not sure, instead of deleting the files and folders
when you are instructed, move them to a different folder or to external media,
such as a CD.
Note: These steps
assume that your computer is using the default Windows temporary folder setting.
If you have changed the temporary folder location to C:, then follow the steps
in the section "To verify the Temp variable" in the document Deleting
Windows temporary files and then continue with these instructions.
To delete temporary files and folders
- Exit
all programs. If you are reading this on the Web, you may leave your Web
browser open.
- On
the Windows taskbar, click Start > Run
- Type
the following:
%temp%
- Click
OK. The Temp folder for the currently logged-on user opens in
Windows Explorer.
- On
the Edit menu, click Select All.
- Press
Delete.
- Click
Yes if you are asked to confirm the deletion.
Go on to the next section
Start the computer with no programs loading on startup
Note: Starting
the computer with no programs loading on startup (clean boot mode) puts the
computer into a diagnostics mode of Windows. This may cause your display to
appear differently then what you are used to. After the reinstall is complete,
follow the steps in the section "To restore Windows to Normal mode" to
return the computer to Normal mode.
To start the computer with no programs loading on startup
- On
the Windows desktop, click Start > Run.
- In
the Open box, type
msconfig and
click OK.
- Click
Selective Startup
- Clear
all processing options. Click Apply > OK
- When
you are prompted to restart the system, click Yes.
Go
on to the next section.
Reinstall
your Symantec program
Once the computer has restarted, reinstall your Symantec program. To reinstall
the program, follow the links below to the instructions in the section that
applies to your Symantec product and version.
Norton AntiVirus as a stand-alone product
Norton AntiVirus can be installed from the installation CD or as a download from
the Internet. Read the document that applies to your version of Norton AntiVirus
and your situation for detailed instructions.
Norton AntiVirus 2005
Norton AntiVirus 2004
Norton AntiVirus 2003
If Norton AntiVirus came preinstalled on your computer, then the installation
files might be located on the Restore CD supplied by your computer manufacturer.
If you are unsure of the location of the installation files, then contact your
computer manufacturer for help.
After Norton AntiVirus has been successfully installed, follow the steps in the
section "To restore Windows 98 to Normal mode" to restart the computer
in Normal mode.
Norton
SystemWorks
Read the document Installing
Norton SystemWorks 2005 or How
to install Norton SystemWorks 2002, 2003, and 2004 for detailed instructions
on how to reinstall Norton SystemWorks.
After Norton SystemWorks has been successfully installed, follow the steps in
the section "To restore Windows 98 to Normal mode" to restart the
computer in Normal mode.
Restore Windows 98 to Normal mode
After your Symantec program has been successfully installed, follow these steps
to restore your computer to Normal mode
To restore Windows 98 to Normal mode
- On
the Windows desktop, click Start > Run.
- In
the Open box, type
msconfig and
click OK.
- Click
Normal Startup.
- Click
OK
- When
you are prompted to restart the system, click Yes. Windows will
restart normally with all drivers, programs, and your regular video
settings.
| 
